Frequently Asked Questions
FAQ
All taxes and customs included
Import duties, VAT & insurance is always included in your order. If any additional taxes and/ or shipping fees apply they will be calculated and added in checkout. This means that you will not incur any additional charges once you've paid for your order.
Fully insured shipping
Your parcel is fully insured during transport.
Ships within 3 weeks
Since all Arilie necklaces are unique, we need 3 weeks to carefully make them before we ship internationally with trusted couriers.
14 day return policy
Each piece is uniquely made for you. But you can still return them to us. Please contact us at customercare@arilie.com with your order number.
Personalized
Personalize your jewelry with a portrait, text, and more. See exactly what you order before purchasing, in our 3D viewer. It's simple and easy!
Ask an expert - We're here to help
If you need help with your upload, you can reach us at support@arilie.com